bd189 Privacy Policy

1.1 Personal Identification Information

When creating an account we collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid email address
• Mobile number
• Password (stored in encrypted form)

1.2 Identity Verification (KYC) Information

To ensure secure transactions and prevent fraud we may request the following documents:

• Copy of National ID (NID), passport, or driving licence
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of payment method (if required)

1.3 Financial Transaction Information

To facilitate deposits and withdrawals we keep the following information:

• bKash, Nagad, Rocket, or Upay account number (partial, in masked form)
• Transaction amount and date-time
• Transaction reference number

1.4 Technical and Usage Information

Automatically collected to improve platform performance:

• IP address and device type
• Browser version and operating system
• Site access time, gaming history, and session information
• Cookie and local storage data

2.1 Account Management and Security

Your information is used to create, verify, and manage your account. This information is essential for age verification, identity confirmation, and maintaining account security. Information is also analysed to detect unauthorised access or fraudulent activity.

2.2 Transaction Processing

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to maintain transaction records, and to prevent potential financial irregularities.

2.3 Customer Service and Communication

Your contact information is used to respond to your questions, complaints, or requests; to send important account-related notifications; and to resolve technical issues.

2.4 Platform Improvement

Analytics data is used to improve the user experience, personalise the gaming experience, and plan new features. This analysis is generally done in aggregate form, where individual identity is not revealed.

2.5 Legal and Regulatory Obligations

Your information is needed to implement anti-money laundering (AML) measures, fraud detection, and responsible gaming policies. Keeping this information is required in order to comply with applicable legal obligations.

3.1 Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies and are obligated to protect your data.

3.2 Technology Service Providers

We work under contract with trusted technology partners for server hosting, database management, fraud prevention software, and customer service tools. These partners may only process information in accordance with our instructions.

3.3 Legal Authorities

Information may be shared with authorities when required by a court order, a lawful request from a law enforcement agency, or obligations under applicable law. In such cases we always provide only the minimum information necessary.

3.4 Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In such circumstances we will notify you in advance and the new controller will be obligated to maintain the same standards.

4.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions, remember language preferences, and carry out security verification. Disabling these cookies will prevent the site from working properly.

4.2 Analytical Cookies

Analytical cookies are used to understand how users navigate the site. This information helps us improve overall performance. Data is analysed in aggregate form and individual identity is not identified.

4.3 Cookie Management

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly. Most modern browsers have a cookie management option in the Tools or Settings menu.

5.1 Retention Period

Information is kept for the duration your account is active and, after that, according to the following timeframes:

• Account information: minimum 5 (five) years after account closure
• Financial transaction records: in accordance with applicable legal obligations
• Customer service chat logs: 1 (one) year after resolution
• Technical logs: up to 90 days

5.2 Security Measures

bd189 adopts industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption — on all data transmissions
• Password hashing (bcrypt or equivalent algorithm)
• Two-Factor Authentication
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access information

5.3 Data Breach Notification

If a security breach occurs and it affects your information, we will notify you by email as quickly as possible. Detailed information about the nature of the incident, the potential impact, and the steps we have taken will be provided.

bd189 is an adults-only platform. Our services are for persons aged 21 or older only. We do not knowingly collect personal information from any minor.

Age verification is mandatory at registration. If we become aware that a minor's information is in our system, it will be deleted immediately and the relevant account will be closed.

If you suspect a minor is using this platform, please notify us at [email protected].

8.1 Update Notice

This Privacy Policy may be changed or updated from time to time. For significant changes we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be shown after you log in to the site
• The "Last Updated" date on this page will change

8.2 Consent to Changes

Continued use of the site after an updated policy is published will be considered as your agreement to the new policy. If you do not agree to the changed policy, please stop using the site and request account closure.

9.1 External Platforms

Our payment partners such as bKash, Nagad, Rocket, and Upay are governed by their own separate privacy policies. When you use these services, your information falls under the policy of that respective organisation. We recommend that you read those policies carefully as well.

9.2 Game Providers

Our game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft follow their own data processing policies on their platforms. Technical data from gaming sessions may be processed through these providers; however, personally identifiable information is not shared.